WATER INDUSTRIES, INC.
Terms and Conditions of Sale
ACCOUNT: Due to our specialized and highly technical industry, we will only do business with professionals in the water treatment industry. In order to do business with Water Industries, you must open an account with us, and your account must be in good standing. You will be asked to fill out some forms and provide information about your company (“Client”). We reserve the right to refuse service at our discretion.
SEPARATE AND INDEPENDENT: Water Industries, Inc. is a stocking wholesaler of various common water treatment parts and components, and sometimes we use parts and components to assemble a final system as per order requirements. We serve independent water treatment professionals only. Client does not represent Water Industries, Inc. under any circumstances. Client is an independent entity having no affiliation with Water Industries, Inc. other than as an independent Client buying from a wholesale supplier. There is no other relationship or agency existing between Client and Water Industries, Inc.
ADHERENCE: All local plumbing codes and local regulations must be adhered to while installing and maintaining any water treatment equipment. It is the Client’s responsibility to ensure the products purchased from Water Industries, Inc. fit the purpose intended, without false or misleading claims.
MARKETING AND ADVERTISING: Client agrees not to use Water Industries, Inc. product Information, brochures, literature, logos, and/or trademarks without prior written permission from an authorized representative of Water Industries, Inc..
ORDERING: Orders may be placed by phone, fax, or e-mail to Water Industries, Inc. Authorized purchases must include Client PO number, part number(s), and applicable pricing. Purchase orders must designate required shipping method. If Client does not have the part numbers, pricing, or case quantity, please contact our sales department toll free at 1-888-903-3777.
VERBAL ORDERS: Orders communicated Verbally by phone or in person (and Verbal changes to orders) maybe be accepted only with the understanding that Water Industries, Inc. is not responsible for any order discrepancies. A Client’s consent to a Verbal order, is understood that the Client is 100% responsible for the details and accuracy of that order.
ORDER CONFIRMATIONS: All purchase orders will be confirmed by phone, fax, or e-mail. Any discrepancies in pricing, part numbers, descriptions, and/or quantities, if any, will be listed and visible in the order confirmation. It is the Client’s responsibility to review the order confirmation and immediately contact us to advise of any necessary changes or corrections. If we do not hear from the Client regarding the confirmation, we will proceed with processing the order according to the order confirmation. Changes made to an existing order will cause additional fees and may increase the time required to prepare an order. Orders are typically prepared within 1 hour up to 5 working days from Order confirmation date/time. Some orders may take longer to prepare. We reserve the right to refuse an order.
BACKORDERS: Some or all items ordered may not be available immediately and may be on backorder. Unless otherwise stated, orders will ship in separate shipments as items for an order become available
MINIMUM ORDERS: The minimum order is $100.00 net, exclusive of freight. Any orders placed that are less than $100.00 will be assessed a
$18.00 service fee. Some items and/or systems will have a minimum order quantity requirement, which varies depending on item type.
SPECIAL ORDERS: Special orders, custom systems, orders for non-stock items, and orders with additional options may require a deposit before orders may be accepted. Deposit amount is set per order as needed. Special Orders are final and non-returnable.
WILL CALL ORDERS: All standard ordering terms apply to WILL CALL orders. The Client must advise what day and time they will pick up the order. Completed WILL CALL orders will be held for a maximum of 3 business days. A restocking fee may be assessed to any WILL CALL orders that are not picked up within the required time frame. Additions or deletions to WILL CALL orders after the order is ready is subject to our Returns policy as stipulated below, and the placement of a new order for the items needed. Orders are typically prepared within 1 hour up to 5 working days from Order Confirmation date/time. Some orders will take longer to prepare. WILL CALL orders can be picked up Monday to Friday from 8:00 AM – 12:00 PM and from 1:00 PM – 4:00 PM Central Standard Time.
CANCELED ORDERS: Orders placed and subsequently canceled AFTER the order has been processed and sent to production, sent to shipping, or sent to engineering, will be subject to a 20% cancellation fee or $50.00, whichever is higher, assuming no detailed engineering or special parts have been ordered. Additional fees may be charged depending upon the level of completion of detailed engineering and/or if any special parts have been ordered.
PRICES: Prices are EX-Works Stafford, TX unless otherwise clearly stated on the order confirmation. Goods are sold at prices currently in effect at time of order. We reserve the right to change prices at any time without notice.
PRE-PAYMENT: Subject to the discretion of Water Industries, Inc., orders may be accepted on prepaid basis without approved credit terms. Some clients may be approved for Cash on Delivery (C.O.D.) basis. Payment maybe accepted by all major credit cards, checks, or other means as we specifically request in writing. For some orders, we may require an irrevocable Letter of Credit, or prepayment by Wire Transfers. Some orders are subject to down payment. Large orders and/or special item orders are subject to a non-refundable down payment.
CREDIT TERMS: Credit terms are given on approval basis. A completed and approved Credit Application with personal guarantee is necessary to obtain credit terms with Water Industries, Inc. Past due accounts will be charged interest at 1 1/2% per month plus other fees as permitted by law. Credit will not be extended to accounts with poor payment history. We reserve the right to deny or revoke credit terms at our discretion.
INVOICING: All orders picked up or shipped are invoiced that same day. Clients not subject to credit terms are required to pay all orders/invoices in full before items are shipped or released. Clients with credit terms are required to pay all invoices in full on/before their due date. All questions regarding invoices and payments must be addressed with our sales and/or accounts receivables department before our invoices become due. Short payments on invoices are not acceptable.
TAXES: Orders shipped within Texas are subject to applicable state tax rates unless a completed “Resale” or “Exempt” certificate is submitted by the Client and on file. Orders shipped within the city of Stafford are subject to applicable City of Stafford tax rates unless a completed “Resale” or “Exempt” certificate is on file. Quoted prices are exclusive of all taxes. Client shall be responsible for payment of all applicable state/local sales, use and/or gross receipts’ taxes resulting from transactions with Water Industries, Inc., regardless of placement of liability for the tax by law.
PACKAGING: Some item prices include packaging that is required for truck, air, or containerized shipment at no additional charge. Items that include or require custom labeling, special order, additional crating, or custom packaging or private labeling, will be charged additional fees.
FREIGHT: All shipments are EX Works, Water Industries, Inc., Stafford, TX. All Drop Ship orders will be assessed a handling fee of $15.00 or 5%, whichever is higher.
CARRIER: If Client prefers a specific shipping carrier, Client may specify the carrier on their purchase order. Otherwise, Water Industries, Inc. will ship, or deliver, utilizing best method.
FREIGHT CLAIMS: Shipments are the Client’s responsibility. All shipments must be inspected for damages and counted for shortages at the time of delivery. Shipping/Freight claims must be made immediately and directly to the freight carrier. Water Industries, Inc. will not be held responsible for breakage or shortage after products are accepted for delivery. Any damage or discrepancy must be noted immediately, in writing on the waybill, to the driver at the time of delivery, and subsequently reported to Water Industries, Inc. within 72 hours of receipt of merchandise. Otherwise Client agrees if they do not timely contact the shipper and Water Industries within the time frame specified that they waive their right to obtain any prospective credit related to the claim.
LIMITED WARRANTY: Most of our products come with a limited warranty covering materials and workmanship. Some products sold by Water Industries, Inc. have no warranty, or they are covered by the original manufacturer’s warranty. Please contact Water Industries, Inc. and refer to the limited warranty information for the specific product as applicable. No other warranties expressed or implied, including any implied warranties of merchantability, or suitability for particular purpose, shall apply to any sale. In no event shall Water Industries, Inc. be liable for any amount exceeding the purchase price of a product.
RETURNS: Before any return is accepted, a Return Merchandise Authorization (RMA) number must be obtained from Water Industries, Inc. within 30 days of receipt of goods, or 45 days of the invoice date, whichever one comes first. All returns for warranty consideration must be shipped prepaid, or delivered, to our Stafford, TX warehouse. Freight collect returns will not be accepted. Returns determined to be in warranty will be replaced or repaired and will be returned to the Customer prepaid by surface freight.
RESTOCK: Minimum restocking fee is 20% or $50.00, whichever is higher. Orders shipped incorrectly are not subject to a restocking fee, and the correct items will be shipped prepaid by surface freight. All other returns are subject to a 20% restocking fee. Goods must be in their original condition and packaging, and in saleable condition, to be considered for restocking.
NSF CHECKS: There is a $39.00 fee for all NSF checks, and a Client’s account may be put on hold, preventing further orders/losses.
POLICY: This is our entire policy of terms for doing business, and it supersedes any other policies expressed or implied. Our terms and conditions are available to view online at www.water.industries/terms-and-conditions/, and we may update these terms and conditions from time to time at our sole discretion. Your continued placement of orders and business with us confirms your understanding and acceptance of these terms.